customer service
The latest news about customer service: headlines, AI summaries and the full story from every source.
- Kin Leverages AI Platform for Rapid Claims Processing Following Hurricane Isaias
- AI Integration in Customer Service Shifts Workload Toward Complex Human Interactions
- Starlink Integrates Grok Voice Model for Customer Service
- Tax Hardship Center Featured by BestMoney for Its Work in Resolving Back Taxes
- Alliant Credit Union Recognized as 'Best Overall Credit Union' by MONEY in 2026–27 Awards
- Chick-fil-A Resists AI Adoption for Drive-Thru Orders, Prioritizing Human Interaction
- American Airlines introduces cash-and-miles booking option in loyalty program
- Assurity Appoints Draper Daniel as Vice President of Customer Connections
- HCAOA Partners With AidQuest for Human-Led AI-Enhanced Chat Support
- Overfuel Secures $6 Million Growth Investment from Comedor Capital to Enhance AI Innovation
- Star Van Lines Expands LGBTQ+-Friendly Moving Services Nationwide
- Truist Deploys AI Call Summaries to Enhance Client Interactions
- Amazon Uses AI to Help Customers Identify Scam Messages
- Insurance Industry Expands Use of AI Beyond Underwriting
- Uber Cuts 10% of Customer Service Jobs Amid AI Expansion
- Jeff Bezos Calls Amazon Customer Service to Highlight Discrepancy in Wait Time Data
- Bank of America Enhances EricaAssist With Generative AI for Customer Service
- We Auto in Baton Rouge Offers Flexible Financing for Used Vehicle Shoppers
- Rulebase and Rho Renew Multi-Year Agreement for AI-Powered Customer Operations Automation
- Farmers Insurance Launches Transparent Coverage Communication Initiative
- AI Expansion Leads to Contraction of Customer Service Labor Market
- Salesforce Acquires Fin and Other Companies to Enhance Its AI Capabilities
- HP Partners With OpenAI to Enhance Operations Using Frontier Platform
- Salesforce Acquires Fin (Intercom) in $3.6 Billion Deal to Enhance AI Customer Service Capabilities
- Meta Launches Business Agent Globally on WhatsApp and Instagram
- Mercury Insurance Recognized as Best Automobile Insurance Provider
- UMassFive College Federal Credit Union Achieves High Appointment Completion Rate with Coconut Software
- Verizon's Strict Store Policy Increases Customer Wait Times
- nbkc Bank Named Q2 Excellence Awards' Bank of the Year for 2026
- McDonald's Unveils 'Next' Global Growth Strategy for 2026
- Customers Bank partners with ElevenLabs to deploy AI agents
- Kin Insurance Recognized for Trust and Customer Service Excellence
- Hippo Launches Hannah, an AI Service Representative to Enhance Customer Experience
- Achieve Named Top Three in LendingTree's Q1 2026 Personal Loan Customer Satisfaction Rankings
- OpenAI Launches New Voice Intelligence Features in Its API
- Sierra Raises $950M at $15.8B Valuation
- Waymo Robo Taxi Accidentally Took Customer's Luggage
- Southern Oregon Software Company Recognized for Leadership in Real Estate Technology
- LECO Reports Q1 2026 Earnings with Record Sales and Strategic Initiatives
- Datamatics Expands Partnership with U.S. Insurtech Firm to Enhance AI-Driven Operations
- Beyond Finance Wins Two Gold Stevie Awards for Customer Service Excellence
- Casey’s General Stores Expands AI Ordering Agents to 90% of Its C-Store Locations
- DeepL Launches Voice-to-Voice Translation Suite and API for Real-Time Communication