Salesforce Acquires Fin (Intercom) in $3.6 Billion Deal to Enhance AI Customer Service Capabilities
Salesforce is acquiring Fin, formerly known as Intercom, for approximately $3.6 billion to bolster its AI agent services and customer support capabilities. The acquisition aims to integrate Fin's proprietary Apex AI model into Salesforce’s Agentforce platform.
Tickers: $CRM
Topics: acquisitions AI customer service