Uber Cuts 10% of Customer Service Jobs Amid AI Expansion

Ride-hailing platform Uber has reduced approximately 10% of customer service jobs as part of a restructuring effort aimed at simplifying operations and increasing the use of artificial intelligence. The move is intended to streamline processes while leveraging technology for efficiency.

By Manshi Mamtora, CFA, SA News Editor · Seeking Alpha · July 23, 2026, 05:48 UTC

Uber Cuts 10% of Customer Service Jobs Amid AI Expansion

Tickers: $UBER

Topics: artificial intelligence customer service layoffs restructuring Uber

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