Bank of Singapore Implements Agentic AI System HELIOS for Faster Wealth Client Onboarding
Bank of Singapore is deploying an agentic artificial intelligence system named HELIOS to streamline the onboarding process for wealth clients. The platform aims to reduce account opening times from over 30 business days to just 15 by automating due diligence and credit risk profile preparation. As of now, more than 25%—or around 100—of relationship managers in Singapore, Hong Kong, and Dubai have started using the system, with full rollout expected by Q3 2026. The bank has already onboarded approximately 50 clients through HELIOS. The initiative is part of a broader effort to enhance client acquisition efficiency and drive business growth. OCBC plans to extend this AI solution to its premier private banking segment before the end of the year. In parallel, DBS reported that it has increased new high-net-worth (HNW) and ultra-high-net-worth (UHNW) client onboarding by 20% in early 2026 using similar AI tools. The push for faster account opening aligns with regulatory guidance from Singapore’s Monetary Authority, which aims to cut average onboarding times to one month or less. This move is intended to strengthen the city-state's position as a global wealth management hub following past issues related to money laundering and slow processing.