OCBC's Bank of Singapore Implements Agentic AI to Accelerate Wealth Client Onboarding
Bank of Singapore, the private banking arm of OCBC (O39.SI), has started deploying an agentic artificial intelligence platform called HELIOS. The system is designed to streamline due diligence and credit risk assessments for new wealth clients, reducing account opening times from over 30 business days to just 15. Around 25%—or more than 100—of the bank’s relationship managers have already begun using it across Singapore, Hong Kong, and Dubai. The platform is expected to be fully rolled out by Q3 2026 and will later extend to OCBC's Premier Private Client segment. CEO Jason Moo noted that about 50 clients had been successfully onboarded through HELIOS as of July 29. Loretta Yuen, head of group legal and compliance at OCBC, emphasized the platform’s role in enhancing client onboarding efficiency and driving business growth. This initiative aligns with broader industry trends where banks are increasingly adopting AI to improve customer service and operational speed.
Topics: AI banking technology client onboarding