IBEX Reports Record First Quarter Revenue Driven by AI Integration and New Customer Wins
IBEX (IBEX) reported record-breaking first-quarter fiscal 2027 results, with revenue increasing 16% year-over-year to $175.2 million. The business process outsourcing provider attributed much of this growth to its strategic integration of conversational AI technology from partner Sierra, which allows for faster deployment of customer experience solutions compared to legacy competitors. The company's financial health was bolstered by high-margin offshore delivery and health technology contracts, resulting in a gross profit margin of 30.4% and a 29% increase in adjusted EBITDA. With client retention rates exceeding 99%, IBEX is successfully expanding its share of wallet among existing top accounts while simultaneously winning new business through AI-led service models.