eGain Reports Q1 2027 Results Amid Transition to AI-Driven Revenue Model
eGain Corporation (EGAN) reported first-quarter fiscal 2027 results that exceeded management guidance for net income, despite a 7% year-over-year decline in total revenue to $21.9 million. The top-line contraction is attributed to a planned runoff of legacy business segments, which saw a 28% decrease during the period. The company is successfully pivoting toward its AI-enabled platform, with AI customer revenue rising 7% to $14.4 million and now accounting for 66% of total revenue. While gross margins faced pressure due to fixed hosting costs against declining legacy SaaS revenue, management reaffirmed long-term targets to reach an AI Customer ARR of $100 million to $120 million by fiscal 2030.
Tickers: $EGAN
Topics: AI revenue gross margin net income revenue SaaS ARR
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