JPMorgan Chase Blocks Outside AI Agents from Accessing Customer Accounts
During an earnings call on October 14, 2026, JPMorgan Chase CEO Jamie Dimon stated the company will not allow external AI agents to access internal systems due to security and client risk concerns. A spokesperson confirmed that outside AI tools like Muse and Instinct are blocked from performing tasks for customers directly within accounts. The decision reflects a cautious approach by one of the largest U.S. banks toward third-party artificial intelligence solutions, prioritizing data protection over potential efficiency gains offered by external agents.