SoftAtHome powers Orange’s new 'Reconnexion Flash' service with Always'ON to keep French homes online during fiber outages
Orange has launched a new backup connectivity service called Reconnexion Flash, powered by SoftAtHome's Always'ON technology. This solution allows customers in France whose fiber-optic lines are down or undergoing maintenance to maintain internet access through their smartphones without the need for additional hardware like a mobile router or dongle. The Livebox 7 Wi-Fi and Livebox S automatically detect outages, connect to nearby smartphones via Wi-Fi, and continue providing network coverage. Users can scan a QR code displayed on the device screen to follow an online tutorial that guides them through activating their phone's hotspot with a password provided by the Livebox. Once configured, the system seamlessly switches back to fiber when service is restored without user intervention. This innovation aims to improve customer satisfaction during outages and demonstrates Orange’s commitment to enhancing network resilience.