Yelp Launches Voice Agent Feature for Restaurant Wait Time Checks
Yelp has introduced a new feature called 'Check for Me,' allowing users to have an AI agent call restaurants on their behalf to check wait times. Users can input party size and phone number through the app, after which the voice agent contacts the restaurant and texts back results. This follows Yelp's previous launch of its voice solution in 2023. In addition to this feature, Yelp is enhancing its AI assistant with OpenTable integration for seamless booking within the app. The platform also offers improved personalization by remembering user preferences from past interactions and providing chat history access. Users can now create custom lists like 'Been Here' or 'Want to Go,' filter them by location and cuisine, add notes, and share them. Yelp is rolling out weekly personalized recommendations based on saved items later this year, along with a redesigned maps view for the app. The company also launched Smart Lead Reply, a paid service ($30/month) that helps businesses respond to customer inquiries using AI agents.
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Topics: App Updates Artificial Intelligence (AI) Customer Experience Yelp
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Part of the story Yelp Launches AI Feature That Calls Restaurants for Wait Times (2 articles)