Manulife Launches Enterprise AI Platform to Scale Solutions Across Global Operations
Manulife has launched a proprietary enterprise AI platform aimed at scaling artificial intelligence solutions across its global operations. The platform provides teams with the tools and governance needed to build, deploy, and manage consistent AI applications tailored to different markets while adhering to responsible AI principles. The company expects this initiative to generate $1 billion in cumulative value by 2027, driven by cost reductions, revenue growth from AI-powered workflows, fraud reduction, and operational efficiency. The platform enables reuse of approved use cases across teams, accelerating development cycles and embedding security and governance controls early on. Examples include tools like the Singapore Sales Agent assistant, Intelligent Document Processing (IDP), and Quick Quote in the U.S., all designed to improve productivity and customer experience while reducing manual effort.
