BSI Financial Expands Milo, Its AI-Powered Borrower Service Platform
BSI Financial Services has enhanced its AI-powered borrower service platform, Milo. Designed for mortgage servicing, the updated Milo offers personalized assistance to borrowers around-the-clock and supports both agency and non-agency loans. The system is integrated with BSI's loan servicing operations, allowing lenders and investors to scale their services efficiently. According to Gagan Sharma, CEO of BSI Financial Services, Milo helps make mortgage servicing more responsive by providing easy access for borrowers while enabling human professionals to focus on complex cases requiring personal attention. Anwar Ali, head of product management at the company, emphasized that Milo's integration ensures accurate and secure loan-specific information is delivered with automated monitoring and oversight. BSI Financial Services currently services nearly $50 billion in mortgages and has approvals from major entities like Fannie Mae, Freddie Mac, FHA, VA, USDA, and Ginnie Mae. The platform also receives ratings as a servicer by S&P, Fitch, KBRA, and DBRS.
