Sapiens Launches Insurance AI Maturity Index as Insurers Accelerate Adoption
Sapiens International Corporation has launched the inaugural Sapiens Insurance AI Maturity Index to assess current and future AI adoption across insurers globally. The study, conducted by Research in Finance at Sapiens Ignite 2026, categorizes insurers into four maturity levels—Reactive, Enabled, Operational, and Autonomous—and finds that only a quarter are advanced users of AI. Despite this, over two-thirds expect full autonomy from AI within the next three years. The report highlights regional disparities in adoption rates, with Benelux and Nordics leading at 33% and 28%, respectively, compared to lower levels in North America and the UK. Property & Casualty insurers are more advanced than Life insurers, while larger firms show higher maturity scores. Although agentic AI is seen as a priority by most insurers (87%), only 16% have adopted it. The study also reveals that confidence in AI decisions remains high among users, but human oversight still plays a significant role—53% of agentic AI work is reviewed manually.
Topics: Artificial Intelligence Digital Transformation Insurance Industry