Benekiva Launches Kiva, an AI Claims Assistant for Insurance Professionals
Benekiva has introduced Kiva, its new AI Smart Claims Assistant designed to support insurance claims professionals. Integrated into the Benekiva Claims Workbench, Kiva provides real-time guidance by flagging missing information and highlighting next steps within a claim workflow. The tool is intended as an aid for examiners rather than replacing human judgment. According to Krista Eger, Vice President of Product at Benekiva, Kiva acts like 'another set of eyes' in the claims process, helping professionals manage complex tasks more efficiently. Brent Williams, CEO and Founder, emphasized that AI should reduce unnecessary work so claim handlers can focus on critical decisions and customer interactions. Benekiva aims to modernize insurance claims by combining automation with human empathy, reducing cycle times significantly for insurers.
Topics: AI assistant claims processing insurance