DoorDash Launches Text Message Ordering, Drone Deliveries, and Expands Retail Returns
DoorDash has announced new features to enhance its delivery platform. Users will soon be able to order food via text message, building on the AI chatbot introduced in June that allows for personalized recommendations without using the app directly. The feature is currently in beta with a waitlist open for iOS users in the US. The company also revealed plans for DoorDash Air, its drone delivery service, which will begin testing in an unspecified part of northern California with partners like Chipotle and Popeyes. Initial tests show food can arrive within five minutes if it fits the aircraft's size limitations. Additionally, a retail returns feature is set to expand nationwide by November 2026. This return program allows customers to pay $7.99 for DoorDash couriers to collect items from their homes and deliver them back to local retailers without needing boxes or shipping labels.
Topics: AI chatbots Delivery services Drone delivery Text message ordering