Duck Creek Launches Agentic FNOL for Real-Time Claims Intake Automation
Duck Creek has launched Duck Creek Agentic First Notice of Loss (FNOL), an AI-powered solution designed to streamline the claims intake process. The new offering uses orchestrated AI agents across digital, voice-to-text, and mobile channels to capture, validate, enrich, and route claim data in real time. This helps insurers improve first-contact data quality, reduce cycle times for claims handling, lower loss adjustment expenses, and enhance policyholder experiences. The solution allows claimants to report losses using natural language rather than rigid forms, with AI determining follow-up questions and generating structured adjuster-ready files quickly. Agentic FNOL also verifies coverage, assesses injury severity, identifies anomalies in the data, and flags inconsistencies for human review. This ensures that claims teams receive complete and verified information from the outset. According to Celent's survey on generative AI usage in insurance, 22% of insurers plan to implement agentic AI solutions by year-end 2026, with claims handling among key areas expected to lead adoption.
