Ping An CTO Ray Wang Discusses AI Deployment and Business Impact at Apsara Conference
At the 2026 Apsara Conference, Ping An Insurance's Chief Technology Officer, Ray Wang, outlined how the company is integrating artificial intelligence (AI) into its core operations to drive value creation. He emphasized that while AI capabilities are advancing rapidly, businesses must focus on deploying these technologies in real-world scenarios at a manageable cost and with measurable outcomes. Ping An has developed an 'AI in ALL' strategy, embedding AI across finance and healthcare services. The company's AI-powered Express Service now supports over 300 common user tasks and has recorded more than 100 million interactions since its launch four months ago. Additionally, the service achieves a high resolution rate of 92% while reducing processing times by over half compared to traditional methods. In healthcare, Ping An's AI Doctor provides end-to-end support for medical consultations and treatment planning with an accuracy level matching experts in most cases. The company has also significantly boosted its computing capacity from 800 PF to 1,500 PF, enabling a tenfold increase in daily token consumption—now surpassing 300 billion.
