Forrester Study Shows Robin by Atera Achieves 321% ROI for Enterprises
A new Total Economic Impact™ (TEI) report from Forrester Consulting shows that Robin, an autonomous IT agent developed by Atera, delivers a significant return on investment. The study found that the platform can resolve up to 90% of manual service desk tickets within three years and generate $7.3 million in total benefits against costs of $1.7 million for a composite enterprise organization. The report highlights how Robin addresses common IT challenges such as high volumes of repetitive tasks, fragmented tools, and rising support demands without requiring additional headcount. The study interviewed four enterprises to create a representative model—a 2,500-employee company with an $800 million annual revenue—and found that the platform delivers measurable financial benefits including cost savings from ticket resolution, improved productivity, avoided hiring costs, and reduced reliance on unsanctioned tools. Atera's CEO emphasized how Robin enables IT teams to shift focus toward higher-value work while delivering quantifiable ROI. The report also noted qualitative improvements such as better SLA compliance and a more proactive service model.
Topics: AI Forrester Consulting IT automation ROI study