ServiceNow Launches AI Control Tower for Security, Governance, and ROI Management
ServiceNow has introduced its AI Control Tower to help enterprises manage security, governance, and return on investment (ROI) across various AI platforms. The tool is designed to address growing concerns around risk management as businesses scale their use of artificial intelligence. With AI adoption surging—usage increased ninefold from Q1 to Q2 in 2026—the company has raised its revenue target for AI-related products, now aiming for $1.5 billion by the end of the year. ServiceNow's CFO Gina Mastantuono emphasized that customers are increasingly focused on deploying AI at scale while maintaining control over costs and security risks. The AI Control Tower allows organizations to monitor spending across departments, turn off agents when necessary, and evaluate ROI per initiative. Early results from agentic workflows show significant cost savings for clients like Raleigh, which reported a 65% reduction in IT service-desk expenses. The company also introduced new pricing tiers—Foundation, Advanced, and Prime—to provide more flexible access to AI capabilities without requiring customers to purchase the most advanced package.
Topics: AI governance enterprises ROI measurement security ServiceNow