Raiz Federal Credit Union Enhances Member Experience with Alkami's Digital Platform
Raiz Federal Credit Union has partnered with Alkami Technology to modernize its member experience through the implementation of Alkami’s Digital Sales & Service Platform. This collaboration has enabled Raiz, based in El Paso and serving over 79,000 members, to significantly improve digital banking efficiency and fraud prevention. Key improvements include reducing online account opening times from nine days to four minutes and increasing monthly digital logins from 30% to 49%. Additionally, Alkami’s platform helped prevent more than $286,000 in reported fraud during the first year. Raiz has also transitioned all its branches to a fully digital model by 2024, allowing staff to focus on financial guidance and relationship-building. Alkami's solution supports personalized member engagement through data-driven marketing tools while streamlining operations for better accessibility and convenience.
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Topics: credit union modernization customer experience improvement digital banking fraud prevention