Amazon's bot crackdown mistakenly blocks access to customer reviews
Some Amazon shoppers have been experiencing limited access to customer reviews since late last year due to a technical error in which users are being incorrectly flagged as bots. This issue is part of Amazon’s broader effort to prevent unauthorized data scraping on its platform, but the system has misidentified legitimate user behavior as bot activity. Amazon has not disclosed how many customers have been affected or what specific actions trigger these flags. The problem highlights a growing challenge for online platforms trying to balance security and accessibility while maintaining trust in their review systems.
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Topics: AI Amazon Customer Reviews Data Scraping