G2A.COM Launches AI Agent Dave, Resolving Thousands of Seller Support Tickets
G2A.COM has launched 'Dave,' an autonomous AI agent designed to assist sellers on its digital marketplace by resolving customer support tickets. In the first 63 days after deployment, Dave resolved approximately 14,400 support cases and reduced the volume of human-assisted tickets by up to 30%. The system operates in real-time across 180 countries and handles around 10,000 conversations per week. Dave is specifically designed to manage high-volume customer inquiries during major game launches like GTA 6. It connects directly with sellers' transaction histories for instant verification of payments and policies, avoiding AI hallucinations by relying on verified data rather than generative text. The system has achieved a satisfaction score of 4.16 out of 5 from users. According to Paweł Wróbel, CGO at G2A.COM, Dave is part of the company's strategy to integrate AI into core operations for scalable and efficient customer support.
Topics: AI customer support automation digital marketplace operations