Next Level Solutions to Develop Customer Self-Service Portal for Safepoint MGA
Next Level Solutions (NLS) has been selected by Safepoint MGA, an insurance underwriter based in Tampa and specializing in coastal regions, to develop a new customer self-service portal. The platform will allow policyholders of affiliated carriers to manage their policies, claims, documents, and payments online through a secure interface built on React and Microsoft Azure technologies. The project is part of NLS's strong performance in the first half of 2026, with expanding client relationships across the property and casualty insurance industry. The portal will be launched ahead of peak hurricane season to ensure policyholders have access to essential tools during critical times without needing direct phone support. Ted Krueger from Safepoint praised NLS for their technical expertise and project management capabilities, while Chris Sawyer highlighted growing demand for modern digital solutions in the insurance sector. The collaboration underscores a broader trend of insurers investing in improved customer experiences through trusted technology partners.
Topics: customer service portal digital transformation insurance technology