AFBA Launches AI Claims Platform to Improve Beneficiary Experience
Armed Forces Benefit Association (AFBA) has launched Benekiva's AI-enabled claims platform, significantly improving the efficiency and speed of its life insurance benefit payment process. The implementation was completed in six months and is a key part of AFBA’s strategy to enhance customer service for over 915,000 members by streamlining workflows and reducing manual data entry. The new system allows faster claim processing times while maintaining clarity and compassion during difficult moments for families. Jill C. Paulin, Senior Vice President at AFBA, emphasized the importance of this upgrade in enabling more time to be spent on member connection rather than administrative tasks. Brent Williams, CEO of Benekiva, highlighted that their platform supports a beneficiary-first approach by removing manual friction from claims processing. AFBA was founded in 1947 and has since provided $2 billion in survivor benefits with $57 billion in death benefits currently in force.
Topics: AI claims_processing insurance