Whatfix Expands Deployment to Generali's AGORA Platform Across 27 Countries
Whatfix has expanded its deployment across Generali Global Corporate & Commercial’s (GC&C) global underwriting platform, AGORA, now operating in 27 countries. The AI-powered digital adoption solution is being used to enhance user guidance and analytics within complex insurance workflows. AGORA serves as a centralized system for risk engineering, pricing, policy administration, and claims across Generali GC&C’s operations. As the platform expanded globally, challenges around process consistency and data quality emerged. Whatfix's in-app support aims to reduce IT dependency by providing real-time assistance directly within underwriting workflows. The deployment is expected to improve user readiness, streamline adoption of system updates, and ensure consistent experiences across all markets where AGORA operates.
Topics: enterprise software global operations insurance technology