CFPB Overhauls Complaint System to Address Abuse
The Consumer Financial Protection Bureau (CFPB) is overhauling its online complaint system to address abuse in credit reporting complaints. The agency cited a surge from around 150,000 complaints in 2019 to over 5 million last year and plans include two-factor authentication and directing resources toward valid cases.
Topics: CFPB complaint system overhaul credit reporting abuse