BCG Report: Banks Struggle to Scale Agentic AI Due to Governance Gaps
A new benchmark by Boston Consulting Group (BCG) reveals that while 73% of major banks have permitted agentic AI in production for specific use cases, widespread adoption is being stifled by a lack of robust monitoring and control frameworks. Currently, agents represent less than 10% of the AI portfolios at 88% of surveyed institutions, as most banks rely on restrictions rather than active oversight to manage risks. The report highlights that nearly half (46%) of banks experienced an AI-related incident in the past year, underscoring the immediate need for operationalized governance. BCG findings suggest that mature risk management is not a barrier to speed but a catalyst; banks with advanced governance capabilities are 2.5 times more likely to be leaders in AI adoption, debunking the myth that strict controls hinder scaling.
Topics: Agentic AI AI Governance Artificial Intelligence Banking Industry Risk Management