Genpact Report Finds Disconnect Between AI Agent Deployment and P&L Impact
A new research report from Genpact (NYSE: G) reveals that while 79% of surveyed enterprises have deployed AI agents into production, only 15% have successfully linked their AI investments to profit and loss (P&L) outcomes. The study suggests that the primary barrier to realizing value is not technological capability, but rather a lack of operational redesign. Most companies are achieving productivity gains without translating them into broader business performance improvements. The findings highlight a significant gap in maturity: only 9% of enterprises have undergone major operating model transformations to accommodate AI. While AI now leads or fully runs 40% of decisions—doubling from the previous year—human oversight remains prevalent in 87% of cases. 'AI Leaders' who successfully bridge this gap are those treating AI integration as a CEO-level mandate and building hybrid workforces that combine human judgment with agentic autonomy.
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Topics: Agentic Operations Artificial Intelligence Business Transformation Enterprise AI Adoption