JLL Survey Reveals Misalignment Between Commercial Real Estate AI Priorities and Actual Returns
A 2026 survey by JLL reveals a significant disconnect in the commercial real estate (CRE) sector regarding Artificial Intelligence implementation. While 49% of investors prioritize using AI for capital deployment and investment outperformance, the most substantial returns are actually being realized in asset and property management, which drive gains in efficiency (66%) and decision quality (57%). Despite 83% of investors moving past the initial testing phase, a gap remains in sophisticated integration. Only 15% have developed custom agentic workflows, yet those who do are twice as likely to report broad benefits. The industry is shifting from simple tool adoption toward a need for proprietary data readiness and specialized talent to maintain a competitive edge.
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Topics: AI ROI Artificial Intelligence Digital Transformation Real Estate Investment