The Lab Depot Automates Sales Tax Compliance Across 31 States Using Avalara
Laboratory supplies distributor The Lab Depot has successfully scaled its sales tax compliance from three states to 31 using Avalara's automation suite. By integrating Avalara AvaTax, Exemption Certificate Management, and Managed Returns with their Adobe Commerce storefront and Epicor Prophet 21 ERP system, the company significantly reduced manual labor requirements. The transition has transformed a previously intensive process—which once took months to fulfill audit requests—into a streamlined operation that requires only one hour of monthly reconciliation. This automation allowed The Lab Depot to manage increased complexity following the South Dakota v. Wayfair decision without increasing accounting headcount. Additionally, the company is beta testing Avalara Aviator, an agentic AI hub designed to provide proactive compliance insights.
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Topics: AI in Compliance Business Scaling E-commerce Operations Sales Tax Automation