WSIB Reduces Employer Registration Time from Days to Minutes Using Guidewire and Accenture Solutions
Ontario's Workplace Safety and Insurance Board (WSIB) has successfully modernized its employer registration process, reducing the turnaround time from eight to ten business days down to under ten minutes. By implementing the Guidewire Jutro Digital Platform in collaboration with Accenture, WSIB can now provide instant decisions for approximately 90% of its roughly 30,000 annual new employer registrations. The digital transformation replaces manual, paper-based workflows with an automated cloud-native experience. This shift allows WSIB staff to redirect their focus from routine administrative tasks toward complex cases requiring human judgment. Furthermore, the new infrastructure establishes a foundation for future AI-driven service capabilities and has already achieved a 100% customer satisfaction score post-launch.
Topics: AI Infrastructure Automation Business Process Improvement Cloud Computing Digital Transformation