The Hartford Retains Top Ranking for Small Business Digital Experience in 2026 Keynova Scorecard
Keynova Group has released its 2026 Small Commercial Insurance Scorecard, evaluating the digital and mobile capabilities of ten major U.S. small business insurers. For the eighth consecutive year, The Hartford secured the top position for its digital experience tailored to small businesses. While most carriers have expanded mobile web servicing and quoting options, a significant gap remains in dedicated mobile app availability; currently, only Progressive and The Hartford offer full policy servicing via mobile apps. The report highlights a growing trend toward digitizing commercial auto insurance through telematics and online binding, as well as enhanced self-service tools for Certificate of Insurance (COI) requests. As small businesses become increasingly mobile-centric, carriers that provide robust digital portals for claims, vehicle monitoring, and real-time COI generation are better positioned to reduce administrative burdens and strengthen customer loyalty.
Topics: Digital Experience Insurance Technology Market Rankings Small Commercial Insurance