CrashBay Launches Direct Repair Program for Zurich U.S. P&C Policyholders
CrashBay has implemented a new direct repair program in collaboration with Zurich U.S., targeting commercial auto and auto dealership customers with property & casualty insurance policies. The digital platform, which went live in June, provides end-to-end coordination of collision repair services by connecting insurers and fleets with a vetted nationwide network of independent and certified repair shops. Unlike traditional direct repair programs, CrashBay manages administrative support functions such as customer service, rental vehicle coordination, supplement handling, and digital payments. This integration aims to streamline the claims process for Zurich's fleet customers—including sales, delivery, and rental fleets—while providing insurance adjusters with enhanced oversight of the repair lifecycle.
Topics: collision repair services commercial auto insurance digital platform partnership insurance technology