Vertafore Launches Velocity Coach Agent to Enhance Employee Productivity in Insurance Agencies
Vertafore has introduced the Velocity™ Coach Agent, an AI-powered tool designed to integrate on-demand guidance into agency management workflows. This innovation aims to help insurance professionals quickly resolve product and process-related questions using Vertafore's documentation or an agency’s own SOPs. By providing real-time answers within existing systems like AgencyOne® with AMS360® and Sagitta®, the Coach Agent reduces interruptions, enhances productivity, and supports consistent execution of tasks. The tool is part of Vertafore's broader vision for the Agentic Agency, leveraging AI across various operational areas to empower agencies. Internal testing showed that it can reduce answer-finding time by up to 88%. The solution addresses common agency needs such as onboarding new employees and supporting unfamiliar or infrequent tasks. Industry feedback highlights its potential in making training more effective through personalized coaching integrated into daily workflows, reinforcing learning with real-world scenarios.
