Meitav Ranks First in Pension Funds and Second in Provident Funds According to Israel's Service Index
Meitav Provident Funds and Pension Ltd. has been ranked first in the Pension Funds category with a score of 83 out of 100, according to the 2025 Service Index published by Israel’s Capital Market, Insurance and Savings Authority. The company also secured second place in the Provident Funds category with an improved score of 85 out of 100. This marks significant progress from previous rankings where Meitav was fourth in Pension Funds and third in Provident Funds. The Service Index evaluates customer experience metrics, including satisfaction levels (which account for 55% of the overall score), complaint resolution efficiency, deposit accuracy, telephone response times, and digital service adoption. The results highlight Meitav's commitment to enhancing client services through operational improvements and strategic advancements across its core sectors. Meitav Investment House is Israel’s largest investment house with over NIS 480 billion in assets under management for more than 1.6 million clients.
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Topics: customer_service performance_ranking regulatory_recognition