City First Bank Partners with MANTL to Modernize Account Opening Process
City First Bank has partnered with Alkami Technology's MANTL platform to modernize its retail account opening process across physical and digital channels. The implementation of the omnichannel solution is intended to streamline workflows, enhance customer acquisition, and support long-term growth as City First expands beyond its traditional markets in Washington D.C., Los Angeles, and other regions. As a Community Development Financial Institution (CDFI) and Minority Depository Institution (MDI), City First Bank aims to leverage MANTL's technology to improve financial access for underserved communities. The platform will automate over 85% of application decisions—including KYC, AML, BSA checks—reducing manual intervention and increasing operational efficiency. Alkami Technology views this partnership as a strategic move that aligns with the bank’s mission-driven growth strategy while delivering scalable digital banking solutions to support its nationwide expansion.
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Topics: banking technology customer acquisition digital banking