Texans Credit Union Boosts Digital Banking Users by 42% with Alkami Technology
Texans Credit Union significantly enhanced its digital banking capabilities after switching from a previous provider to Alkami's platform. The credit union reported a 42% increase in active digital users, improved net promoter score (NPS) from 73.6 to 89.4, and doubled online account openings within the first month of using MANTL Onboarding & Account Opening. The partnership also enabled Texans Credit Union to streamline its operations by reducing average account opening time across all channels to approximately 5.7 minutes—making in-branch processes up to five times faster. The credit union generated over $11.5 million in deposits during the first six weeks of implementing MANTL, demonstrating strong early financial results. Alkami's platform provided Texans with an extensible software development kit (SDK) and fintech integrations that allowed for tailored digital experiences across money movement, fraud prevention, mobile deposit, direct deposit switching, and member service. This strategic shift has positioned the credit union to continue innovating while improving customer engagement and satisfaction.
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Topics: credit union growth customer satisfaction digital banking financial technology