Horatio Launches Campaign to Support Platforms Amid Payment Provider Changes
Horatio, a customer experience and business process outsourcing company, has launched a new campaign aimed at helping platforms such as marketplaces and SaaS companies manage changes in payment provider support. As payment infrastructure providers adjust their eligibility criteria for direct billing and customer service coverage, many platforms are now responsible for handling more aspects of the customer experience themselves. The initiative offers dedicated omnichannel teams to assist with billing inquiries, disputes, refunds, chargebacks, subscription issues, and Tier 1 customer care—tailored around each platform's brand voice. Horatio emphasizes that customers expect consistent support regardless of backend changes in payment infrastructure providers. The company can rapidly deploy these services without requiring platforms to build new internal operations. Horatio’s teams are trained for high-friction interactions while maintaining compliance with standards like PCI, SOC 2, and GDPR. Founded in 2018 and operating globally across the U.S. and Latin America, Horatio serves over 125 companies using an organic growth model without external capital.
Topics: marketplaces outsourcing payment_support SaaS