Progressive Leads in Mobile Insurance Experience with Enhanced Features
The Q3 2026 edition of Keynova Group's semi-annual Mobile Insurance Scorecard ranks Progressive as the top carrier for overall mobile user experience and web performance. The report highlights how leading carriers are improving value, convenience, and security for policyholders through personalized savings offers, streamlined coverage tools, and enhanced login features. Carriers like Allstate lead in app-specific metrics. Key trends include offering guided savings assessments to current customers based on their existing policies, simplifying cross-selling by making it easier to apply for new coverage or services via mobile channels, and improving digital security with biometric logins, multi-factor authentication (MFA), and passkey support. These improvements aim to strengthen customer loyalty while supporting business growth. The report also notes that only a quarter of carriers allow full telematics enrollment within their apps despite growing adoption in accident detection features.
