New York City Enforces 'Click to Cancel' Rule for Subscription Services
Starting October 1, 2026, New Yorkers can report subscription services that make it difficult to cancel through a new web portal. The initiative is part of the city's “Click to Cancel” rule aimed at improving consumer transparency and ease in ending subscriptions. Complaints submitted via the platform will be reviewed by the Department of Consumer and Worker Protection (DCWP). If necessary, mediators may step in to resolve disputes between consumers and businesses. The policy is intended to hold companies accountable for clear cancellation processes as mandated under New York City law.
