OutRival Appoints Shaun Sjolin as Chief Customer Officer
OutRival has appointed Shaun Sjolin as its new Chief Customer Officer. With extensive experience in enterprise contact center technology, particularly at NICE and other major firms like SAP, IBM, and Aon Hewitt, Sjolin will lead OutRival's customer organization to ensure consistent delivery of the company’s AI-powered Digital Workers across all stages of the customer journey. Sjolin joins from his role as Vice President of Customer Success at NICE. His background in managing complex customer experience operations gives him insight into improving fragmented technology and processes for a more seamless, personalized experience. At OutRival, he will focus on mapping full customer journeys with stakeholders across various departments and extending the use of Digital Workers beyond initial outreach to include support, renewal, and re-engagement. OutRival's CEO emphasized that Sjolin’s role is crucial in ensuring early success translates into long-term value for clients. The company aims to provide brands with AI solutions that not only perform efficiently but also genuinely care for customers throughout their interactions.
