Provident Bank Launches Unified Account Opening Platform Across All Branches
Provident Bank has launched MANTL Business and Retail Account Opening across its entire network of 135 branches. The $25 billion bank is using the platform to unify digital and in-branch account opening processes, aiming to improve efficiency, customer experience, and team member productivity. More than 800 employees are now utilizing MANTL for business and retail accounts, streamlining workflows by replacing separate systems with a single integrated solution. The implementation supports various account types including minor accounts, IRAs, fiduciary accounts, trusts, estates, and escrow accounts—both online and in-branch. The initiative was accompanied by extensive training and process refinement to ensure smooth adoption across the organization. This move is part of broader modernization efforts at Provident Bank that also include a core system conversion.
Tickers: $ALKT
Topics: banking technology customer experience digital transformation