Indian Consumer Regulator Expands Investigation Into Apple's Software Warranty Terms
India’s consumer protection authority has escalated an investigation into Apple Inc. (AAPL) over its software warranty terms following complaints that the iOS 18 update caused iPhone malfunctions, leading users to pay for repairs not covered under warranty. The Central Consumer Protection Authority (CCPA) claims it received numerous reports of issues like screen and microphone failures after the rollout in late 2024. Apple has contested these allegations, stating its software terms align with global industry standards and that iOS 18 did not have systemic problems. It also noted only about 11% of iPhones were still using iOS 18 by June 2026. The company argues it provided clear information to users before installation. If found guilty, Apple could face fines or be required to refund customers and alter its business practices — a move that would set an unprecedented precedent in India’s consumer law landscape.
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Topics: Apple India consumer regulator iOS update issues software warranty