IBEX Reports Strong Fiscal Year Results Amid AI Integration
On September 10, IBEX Limited (NASDAQ:IBEX) reported strong financial results for its fourth-quarter and full fiscal year 2026. The company achieved record revenue of $644.1 million with organic growth of 15.4% for the year and $164.3 million in Q4, up 11.6%. Growth was driven by HealthTech (+38.5%), Technology (+27.4%), and Travel & Logistics (+17.8%). IBEX highlighted successful AI integrations with partners like Philippine Airlines and BJ's Wholesale, where AI agents achieved high resolution rates and customer satisfaction scores comparable to human agents. Despite revenue growth, some costs increased: GAAP net income fell slightly in Q4 due to training expenses and operational shifts. Adjusted EBITDA margin dropped from 13.9% to 12.3%, reflecting similar pressures. Capital expenditures rose as the company expanded offshore capacity for AI development. The telecommunications segment declined in revenue share, indicating ongoing challenges. The stock trades at a forward P/E of 11.09 with low short interest (3.46%), suggesting limited bearish sentiment despite some hedge fund trimming.
Topics: AI BPO Services HealthTech Partnerships Revenue Growth