NJM Insurance Group Earns Ninth Consecutive JD Power Auto Claims Certification
NJM Insurance Group has received the JD Power Auto Claims Certification for the ninth consecutive year, recognizing its excellence in handling auto claims. The certification is based on a rigorous audit of NJM's claims process and customer satisfaction surveys. In this latest evaluation, NJM met 66 out of 68 metrics—97% success rate—which far exceeds the minimum requirement of 80%. NJM has continuously improved its online claims experience by enhancing features such as photo/document uploads, streamlining glass-only claims, and providing clearer guidance. Founded in 1913, NJM is a mutual insurance company operating primarily in the Mid-Atlantic region with strong customer service recognition. JD Power provides independent evaluations to help businesses improve performance based on real-world consumer interactions.
Topics: Awards Customer Satisfaction Insurance