Genpact Recognized for Agentic Operations Model in Inaugural HFS Services-as-Software Awards
Genpact (NYSE: G) has won the Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards. The award recognizes Genpact's Agentic Operations model, which uses AI agents to handle volume in mission-critical workflows while humans validate results. This approach is already operational across finance, procurement, insurance, and banking for many Fortune 100 clients. The recognition was based on over 250 global submissions evaluated by HFS Research analysts using criteria such as AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. Genpact's CEO emphasized the company’s belief that process intelligence is essential for effective artificial intelligence, with agents now carrying this knowledge into workflows. The Agentic Operations model has significantly improved performance in accounts payable operations—increasing touchless processing from 26% to over 80%, invoice accuracy from 70% to more than 95%, and first-pass three-way match rates from 78% to above 90%. HFS Research's CEO praised Genpact for bringing the Services-as-Software concept into production reality, signaling a transformative shift in enterprise operations.
Tickers: $G
Topics: agentic operations AI automation enterprise workflows