Survey Reveals High Adoption of Convenience Services Among Americans
A survey conducted by FinanceBuzz in partnership with Bank of America shows that nearly all U.S. adults used a convenience service—such as food or grocery delivery—in the past month, and over half have increased such spending in five years. The study highlights generational differences, particularly among Gen Z who use these services more frequently but are also more likely to abandon orders due to high fees. Americans on average value their time at $87 per hour—more than double the national hourly wage—and many pay for convenience memberships averaging $264 annually. The survey of 2,000 U.S. adults found that while most users do not feel guilt about spending money on delivery services, Gen Z is more likely to express embarrassment over such expenses. The data also reveals a growing acceptance of paying for time-saving solutions despite rising costs and fees associated with these services.
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Topics: convenience spending food delivery generational differences survey data