Vanguard Ranks Among Top Retirement Providers in JD Power's 2026 U.S. Digital Experience Study
In the JD Power 2026 U.S. Retirement Plan Digital Experience Study, Vanguard ranked third for website experience and fourth for mobile app experience among 17 providers. The firm scored significantly above industry averages across key categories such as design, system performance, information/content, and tools/capabilities. This recognition highlights Vanguard's ongoing investment in improving digital platforms to help retirement savers manage their accounts effectively. Vanguard has introduced several enhancements over the past year aimed at simplifying user actions, increasing personalization, and providing greater visibility into retirement savings. These include improved saving features with outcome visualization, new goal-setting tools, mobile check deposit functionality, personalized educational videos, simplified access for non-qualified plans, and expanded balance transparency. Lauren Valente of Vanguard Workplace Solutions emphasized the firm's commitment to delivering intuitive digital experiences that help participants build confidence in their financial futures. Amber Brestowski noted the importance of combining technology with a focus on investor outcomes.
Topics: customer satisfaction digital experience retirement plans