Lean Solutions Group Acquires SupportZebra to Expand AI-Enabled Outsourcing
Lean Solutions Group (LSG) has acquired SupportZebra, a customer support and business process outsourcing firm based in the Philippines. The acquisition is expected to expand LSG's workforce in the country beyond 2,000 employees across three locations: Metro Manila, Cagayan de Oro, and Cebu. Founded in 2011 as FBC Solutions with just 15 seats, SupportZebra has grown significantly and now serves over 40 clients across sectors like e-commerce, fintech, health care, insurance, and software. LSG aims to leverage SupportZebra's customer support capabilities alongside its own AI-powered technology platform. The move aligns with LSG’s strategy of expanding beyond logistics into automotive and fintech markets, where it has already formed a partnership with Carparts.com Philippines under a multiyear agreement. CEO Jack Freker emphasized that combining SupportZebra’s service teams with LSG's global footprint will allow the company to scale its AI-driven 'expert-in-the-loop' model across new industries. SupportZebra employs advanced automation and agentic AI, which goes beyond traditional chatbots by enabling software to make decisions and complete tasks autonomously. This aligns well with LSG’s broader 2026 strategy of building out LeanTek, its AI platform that integrates automation into business processes.
Topics: AI-enabled services Business Process Outsourcing Corporate Expansion