eGain Reports Fiscal 2026 Earnings with Strong AI Revenue Growth
eGain Corporation (NASDAQ:EGAN) reported fiscal year 2026 results, highlighting a significant shift toward its artificial intelligence offerings. AI customer revenue grew by 20%, and these customers now represent 72% of SaaS annual recurring revenue (ARR), up from 63% midyear. Despite this progress, legacy non-AI revenue continued to decline alongside total SaaS ARR. The company's profitability improved in fiscal 2026 with a full-year non-GAAP net income of $13 million and adjusted EBITDA reaching $13.6 million. However, fourth-quarter results showed year-over-year declines in revenue, GAAP earnings, and adjusted EBITDA. Looking ahead to fiscal 2027, eGain expects AI customer ARR growth of about 20% but anticipates a significant drop—up to 60%—in legacy ARR. eGain is redefining its reporting metrics around
Tickers: $EGAN
Topics: AI adoption legacy business decline profitability improvement SaaS ARR growth